Frequently Asked Questions
Everything you need to know about your musical journey.
How do you ensure the safety of instruments during shipping?
We use specialized, climate-controlled packaging and custom-fitted boxes designed specifically for stringed instruments to prevent shifting and damage during transit.
What is your return policy for bows and instruments?
We offer a 30-day trial period for most instruments and bows. If you are not completely satisfied, you can return them in their original condition for a full refund, minus shipping costs.
Do you offer instrument sizing guides for students?
Yes, we provide a comprehensive sizing chart on our website to help teachers and parents select the correct violin, viola, or cello size based on the player's arm length.
Are your instruments set up before they are shipped?
Every instrument undergoes a professional multi-point inspection and setup by our in-house luthiers to ensure optimal playability and bridge alignment right out of the box.
Can I trade in my student instrument for an upgrade?
We offer a generous trade-in program for instruments purchased through Shar Music, allowing you to apply a portion of your original purchase price toward a higher-level instrument.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying instrument purchases.