Returns & Exchanges

At Shar Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments, bows, and accessories. If your selection doesn't meet your musical needs, our team is here to help you find the perfect replacement or process a refund.

Return Process

• 1.
  Request Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number within 30 days of receiving your order.

• 2.
  Pack Your Items

  Carefully pack the items in their original packaging, ensuring all tags, cases, and certificates are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our workshop technicians inspect the returned items for condition and completeness, we will issue a refund to your original payment method within 7-10 business days.